Privacy Policy

Effective Date: November 27, 2025

At Old Hacienda, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect information that you provide directly to us, including:

Name, email address, and contact information
Billing and shipping addresses
Payment information (processed securely through our payment providers)
Order history and preferences
Communications with our customer service team

We also automatically collect certain information when you visit our site, such as your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders and account
Send you promotional emails and newsletters (with your consent)
Improve our products, services, and website experience
Prevent fraud and enhance security
Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

Service providers who help us operate our business (e.g., payment processors, shipping companies)
Law enforcement or government agencies when required by law
Business partners with your explicit consent

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings, though disabling cookies may affect site functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access and review your personal information
Request corrections to inaccurate data
Request deletion of your personal information
Opt out of marketing communications
Withdraw consent for data processing

To exercise these rights, please contact us through our contact page.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our contact page.