Return Policy

Our Commitment

At Old Hacienda, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

Return Window

You have 30 days from the date of delivery to initiate a return. Products must be unopened and in their original packaging to qualify for a full refund.

Eligible Products

Due to the nature of our food products, we can only accept returns for items that are:

• Unopened and in original packaging
• Not past the expiration date
• Damaged during shipping (with photo evidence)
• Incorrect items received

How to Return

To initiate a return, please follow these steps:

1. Contact our customer service team through our contact page
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Ship the item back using the provided shipping label

Refund Process

Once we receive your return and verify that it meets our return criteria, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

Shipping Costs

Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error or a defective product.

Questions?

If you have any questions about our return policy, please don't hesitate to contact us through our contact page. We're here to ensure your complete satisfaction.